Disappointing experience with Isabella Garcia

Customer Reference No. fina4440: I am extremely disappointed with the service received from Isabella Garcia. A telemarketeer had called me about some products, and she went on and on about all the discounts I would receive if I were to order some products which I eventually did. Well, there does not seen to be any discounts when I look at the invoice sent to.

Further to this, I did not receive all the products that I am still paying for. The products were delivered to the wrong house! I did send an email to them detailing the few products that I was in possession of. "There is one blue perfume in the beautiful fragrance box. In the other box there is a white tube of hand and body gel creme. The big box has 2 x face wash, 1 day moisturiser, night moisturiser and a black box of firming gel. Not sure what else should be in the box. My neighbour has Dementia so is easily confused. The courier must have asked her if she is ********* and she must have agreed." I was given an otp via sms but the courier did not call me for the otp and just delivered the package to the wrong house. And I am actually paying for the delivery of these items according to my invoice! I followed up with another email but have still not received a positive response from them. "I would like to cancel all future payments to be made to Isabella Garcia as I am not in possession of most of the products that were posted to me as I have explained repeatedly. I have paid for the postage myself which was not carried out in accordance with requirements. Even though the parcel was delivered to my complex, it was delivered to the incorrect address. My building has no. 45 clearly on the wall, but the products were delivered to unit 46. Furthermore, this error could have been avoided if the messenger had called me and requested the otp that was sent to me. This was definitely not done. I do not see the reason for me to continue paying for products that I do not have due to the inefficient service provided by the courier company that you have chosen to use to deliver. I have repeatedly complained about this and to date have not received a favourable response from you." I still have consultants from Isabella Garcia calling me, attempting to sell me other items in spite of the problems I have experienced with them.