Disappointing Experience with Isabella Garcia.

I purchased the Isabella Garcia Ambassador skincare package, expecting products tailored to my skin type. Unfortunately, the products not only failed to make any improvement but actually dried out my skin and caused a rash. To make matters worse, the customer service has been a nightmare. While the agent responds quickly, they keep sending the same generic, pre-scripted responses, completely ignoring my complaints and concerns.

Despite missing the 60-day return window, I feel that a company that truly values its customers would recognize when its products don’t deliver on their promises. The consultant who sold me the package assured me that it was customized for my skin type, but that was clearly not the case. Now, I’m stuck with products that don’t work, and they continue to debit my bank account.

Isabella Garcia seems more interested in making money than satisfying customers. I would expect them to take responsibility and offer a refund for both the used and unused products, especially considering the negative effect it had on my skin. I would not recommend this company, and I’m deeply disappointed in how this situation has been handled.