1 reviews | Active since Jan 2024
Disappointing Cancellation Experience with Isabella Garcia
I'm extremely disappointed with the poor treatment I received from Isabella Garcia customer service team, specifically Tshepiso, when I attempted to cancel my subscription.
As a loyal customer, I've never had any issues with the products or service until now. Unfortunately, due to unforeseen circumstances, I needed to cancel my subscription. However, the experience was marred by Tshepiso's rudeness and unprofessionalism. She hung up on me before confirming that my subscription has been successfully cancelled, leaving me frustrated and uncertain.
While I've enjoyed Isabella Garcia products in the past, this experience has left a sour taste. I hope the company takes steps to improve their customer service, especially when it comes to cancellations.
Rating: 1/5 stars
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it allows us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
Please rest assured that we are looking into this matter with the utmost care and will provide you with feedback as soon as possible.
Wishing you a wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it allows us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
Please rest assured that we are looking into this matter with the utmost care and will provide you with feedback as soon as possible.
Wishing you a wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
