KB
Katerina B

1 reviews | Active since Jul 2024

22 Jul 2024, 04:33

DISAPPOINTED3

Every time I have called and said I am in Financial distress they claim to understand. However they keep deducting an extabacant amount. Never send me a statement to see exactly whag my outstanding balance is. Send me triplicate and duplicate stuff. REFUSE to lower the amount of my installment to what I can afford. They just deducted anther R1000 from my account. I unfortunately am not a very assertive person. Bur I will keep paying the exuberant amount. Taking note I am on ly an ain clerrk and earn a small salary. But anyway I am VERY sad and now frustrated as my account is sitting in a mess because of Isabella Garcia. Thank you for the BEAUTIFUL products. Bit CA NOT wait till it is paid up and am no longer going to deal with you. I hoping after my R912.00 installment this month my balance now is lower. Again thank you forakimg my financial situation worse.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply22 Jul 2024, 08:42
Official
Dear Katerina, Thank you for taking my call today. It was a pleasure to speak with you and to assist you.

I have made all the necessary arrangements as discussed during our call.

We apologize for any inconvenience you may have experienced. Please be assured that we are committed to your well-being and strive to deliver exceptional service.

As promised, I have also sent you a follow-up email with all the arrangements made.

We are wishing you a pleasant day. Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
 www.isabellagarcia.co.za