Disappointed & Livid!

I used to RAVE about Isabella Garcia as there projects really helped with my sensitive/dry skin as my skin doesn't get along well with most products.

Even though their pre-sale service was outstanding, their after sale service SUCKS. I am utterly disappointed as I have ordered a skincare & makeup range from you in 2017 & early 2018 (when I was contacted and I continued with the order). This time around, Isabella Garcia decided to place and order without my consent and debit it from my account.

1) I am most upset by the fact that you didn't even have the decency to contact me before delivery/order as I didn't notice you delivered in July 2018 as I got married and wasn't at work. When I returned to work beginning of August I was surprised with a hamper and a R3029.23 invoice for products I never ordered. No one even bothered to call/email after the products were delivered to check if I was happy with it.

2) I contacted someone (cant recall the name of the lady) in the Cancellations department and informed her of the situation. I also informed her that the 1st debit order has gone through for the hamper I didn't order... She informed me that the couriers would only be able to collect in the week of 20 August from my home. Unfortunately/Fortunately, I work full time and am most of the time on the road between clients and not sitting at the office or home so I specially arranged someone to be at home during this time.

Even after receiving a SMS to confirm pickup, NO ONE pitched and NO ONE decided to communicate this to me.

On top of all of this: - This hamper was delivered in July - 1st August, my account was debited for the 1st installment & I decided to allow Isabella G chance to rectify this - At the BEGINNING of August, you informed me of collection during the week of 20 August. You also then informed me that I wont be able to reject the debit order at my bank and that you would refund me 10 working days after collection. - It is now 24 August and after I called YOU, I was informed that you had a bit of a stuff up with collections and now the hamper will only be collected during the week of 4 September. This means that I MIGHT get my refund by 18 SEPTEMBER! This is outrageous!

As I informed Isabella G's employees which I spoke to, I have not opened the products and I don't want it as I still have products left from my previous order as I have a friend which I received Isabella G products from too.

I was open to give you a chance to rectify the mess up but now this is going way too far and I am absolutely livid. If there is any chance for me to stay a client, this better be resolved very soon. I refuse to wait almost 2 months for a refund for something I never ordered.