1 reviews | Active since Oct 2025
Disappointed in the Telesales Consultants
I am actually quite disappointed in the Telesales Consultants of Isabella Garcia. First of all, why in the world will you phone me on my work landline to sell your products to me, taking up almost an half an hour up while I am at work, suppose to be working. Second of all, telling me how amazing I am because I did the skin analysis test on your website, saying that I will be getting this and that and as an extra I will get this as well and I'm now an ambassador for your brand, only to find out I will not be getting it, unless I pay something in the R300 per month for products I did not even ask for. And let's not even mention the consultant trying to get my banking details via telecom. And lastly, calling me back a week later, asking if I want to move forward with payment, and when I say no with a valid explanation, the consultant just puts the phone down while I am still speaking and trying to be nice and saying have a good day. I did not even get a chance to say goodbye. I understand you guys are trying to get more business through telesales, but that is not the way to go about getting your KPI's up for the month. And it is definitely not the way to treat a customer, who genuinely cannot afford to pay in the R300 for cosmetics and skin care. I am also in customer service, I also need to do telesales everyday, and ai don't put the phone down while a potential client is still speaking to me. Just maybe something to think about
I truly hope this message finds you well.
I was deeply disheartened to hear about your recent experience with our telesales team and would like to extend my sincerest apologies for any frustration or disappointment caused. It is never our intention for any of our valued clients to feel inconvenienced or disrespected.
I attempted to contact you telephonically to discuss your concerns personally, but was unfortunately unable to reach you. I have also reached out to you via email, should you wish to continue the conversation in writing.
Please rest assured that your feedback has been taken very seriously — the call is under review, and corrective measures are being implemented to ensure that our consultants maintain the professionalism and courtesy our clients deserve.
We truly value your time and the feedback you’ve shared, as it helps us uphold the high service standards we strive for.
Should you wish to discuss this matter further, please feel free to reach out to me directly — your voice is always valued.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I truly hope this message finds you well.
I was deeply disheartened to hear about your recent experience with our telesales team and would like to extend my sincerest apologies for any frustration or disappointment caused. It is never our intention for any of our valued clients to feel inconvenienced or disrespected.
I attempted to contact you telephonically to discuss your concerns personally, but was unfortunately unable to reach you. I have also reached out to you via email, should you wish to continue the conversation in writing.
Please rest assured that your feedback has been taken very seriously — the call is under review, and corrective measures are being implemented to ensure that our consultants maintain the professionalism and courtesy our clients deserve.
We truly value your time and the feedback you’ve shared, as it helps us uphold the high service standards we strive for.
Should you wish to discuss this matter further, please feel free to reach out to me directly — your voice is always valued.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
