disappointed in services

I am disappointed and disgusted by the service I received after being a very loyal customer. I purchased a skincare hamper : I had to pay a certain amount for 12 months, which I did. My last payment was in February. On the 18th of January I emailed the company informing them that I do not want to renew the skincare hamper. They kept on saying their consultants will call me, nobody called me. I sent more emails, then they told me a consultant will call me 2 weeks post my last payment, which obviously did not happen. I then called their offices, a consultant then told me it shows on the system that the next hamper is scheduled for delivery, which is pathetic considering my constant request to cancel it. I am glad I have a emails as evidence. I WOULD NOT RECOMMEND ANYONE TO PURCHASE A PRODUCT THAT INVOLVE ANY DEBIT ORDERS!! VERY VERY DISAPPOINTED AS I CONSIDERED MYSELF A LOYAL CUSTOMER.