NS
Nelly S
1 reviews | Active since Oct 2025
04 Nov 2025, 14:45
Disappointed customer
A few weeks back I spoke to a consultant who said I'll be getting a break until December. Meaning Isabella Garcia won't debit me until December. To my surprise I was debited last week. I tried to call the office, apparently phones won't be working for 2 weeks. I sent an email asking for a refund. The email was rep**** to 3 days later. And it says nothing about my refund. I was told that someone will call me. But I still haven't received that call. I was want my money back. How difficult is it to arrange a refund???? How difficult is it to get a call back???? I'm really disappointed
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Isabella Garcia's replyOfficial
04 Nov 2025, 18:16Dear Nelly,
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it gives us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
I wanted to let you know that I have sent a follow-up email to address your concerns and ensure they are attended to as quickly as possible.
We would also like to mention that we are currently in the process of transitioning to a new system. During this brief period, there may be slight delays in reflecting certain updates on client profiles.
Should you have any additional questions or require further assistance, please don’t hesitate to reply directly to my email. We sincerely appreciate your patience and understanding during this transition.
Wishing you a truly wonderful evening ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it gives us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
I wanted to let you know that I have sent a follow-up email to address your concerns and ensure they are attended to as quickly as possible.
We would also like to mention that we are currently in the process of transitioning to a new system. During this brief period, there may be slight delays in reflecting certain updates on client profiles.
Should you have any additional questions or require further assistance, please don’t hesitate to reply directly to my email. We sincerely appreciate your patience and understanding during this transition.
Wishing you a truly wonderful evening ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Isabella Garcia's reply04 Nov 2025, 18:16
Official
Dear Nelly,
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it gives us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
I wanted to let you know that I have sent a follow-up email to address your concerns and ensure they are attended to as quickly as possible.
We would also like to mention that we are currently in the process of transitioning to a new system. During this brief period, there may be slight delays in reflecting certain updates on client profiles.
Should you have any additional questions or require further assistance, please don’t hesitate to reply directly to my email. We sincerely appreciate your patience and understanding during this transition.
Wishing you a truly wonderful evening ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it gives us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
I wanted to let you know that I have sent a follow-up email to address your concerns and ensure they are attended to as quickly as possible.
We would also like to mention that we are currently in the process of transitioning to a new system. During this brief period, there may be slight delays in reflecting certain updates on client profiles.
Should you have any additional questions or require further assistance, please don’t hesitate to reply directly to my email. We sincerely appreciate your patience and understanding during this transition.
Wishing you a truly wonderful evening ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd