LM
Lehlogonolo M
1 reviews | Active since Apr 2022
06 May 2022, 17:22
Disappointed
They selling best products but since they give me voucher number then I try to use it then I couldn't I send them email for assistance even today I've been waiting it even expired because it was for two months they don't pic up calls I tried to call them several times
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Replies (1)
Isabella Garcia's replyOfficial
09 May 2022, 09:37 Dear Lehlogonolo,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please note that we have been experiencing very high call volumes due to the recent short weeks and public holidays.
Please note that we will send you an email to resolve your query.
Wishing you a lovely week ahead. Warm Regards, Sulaine McGeer Client Care Assistant Manager Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please note that we have been experiencing very high call volumes due to the recent short weeks and public holidays.
Please note that we will send you an email to resolve your query.
Wishing you a lovely week ahead. Warm Regards, Sulaine McGeer Client Care Assistant Manager Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
Isabella Garcia's reply09 May 2022, 09:37
Official
Dear Lehlogonolo,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please note that we have been experiencing very high call volumes due to the recent short weeks and public holidays.
Please note that we will send you an email to resolve your query.
Wishing you a lovely week ahead. Warm Regards, Sulaine McGeer Client Care Assistant Manager Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please note that we have been experiencing very high call volumes due to the recent short weeks and public holidays.
Please note that we will send you an email to resolve your query.
Wishing you a lovely week ahead. Warm Regards, Sulaine McGeer Client Care Assistant Manager Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za