1 reviews | Active since Feb 2017
Disappointed Ambassador
I agreed to order the Isabella Garcia ambassador box but feel very mislead and disappointed
The consultant on the phone assured me that I would receive 12 months worth of product. This is very misleading as one will run out of face creams within 3-6 months max.
The mascara is terrible and does not add volume to lashes. Lipstick isn't nude it's brown. Fragrances which are sold as pure perfume not EDT are so subtle you cannot smell them after as little as a half a hour. At R800+ for 30ml they are in the same price point as high end perfumes yet the fragrance does not last at all.
Packaging in pretty, thoughtful and it's a nice concept but at almost R4000 I expected a full 12 month skin care range ( as explained ) and proper perfumes.
I emailed for assistance and have never had a call back.
Thank you so much for taking my call today—it was truly a pleasure connecting with you and assisting with your query.
I want to assure you that I have made all the necessary arrangements as discussed during our call. We deeply regret any inconvenience you may have experienced and would like to emphasize our commitment to your well-being. At Isabella Garcia, we take great pride in delivering exceptional service, and your satisfaction is always our top priority.
Additionally, I have requested the recording of the sales agreement and will personally follow up with you to provide the necessary feedback as soon as possible.
Should you have any further questions or concerns in the meantime, please do not hesitate to reach out—we are always here to assist.
Wishing you a lovely day further!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for taking my call today—it was truly a pleasure connecting with you and assisting with your query.
I want to assure you that I have made all the necessary arrangements as discussed during our call. We deeply regret any inconvenience you may have experienced and would like to emphasize our commitment to your well-being. At Isabella Garcia, we take great pride in delivering exceptional service, and your satisfaction is always our top priority.
Additionally, I have requested the recording of the sales agreement and will personally follow up with you to provide the necessary feedback as soon as possible.
Should you have any further questions or concerns in the meantime, please do not hesitate to reach out—we are always here to assist.
Wishing you a lovely day further!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za