1 reviews | Active since Feb 2024
Disappointed
I made this purchase so long ago already, the 22 of January 2024 to be exact, first there was no option for a once off online payment, then Im told someone will call me, ridiculous. Before I was able immediately pay and get it over with, then I am expected to give confidential information over a phone call which is not secure while you have my details on the system (as I made purchases before) and then I make payment and sent proof of payment and am told all is in order and I can expect my perfume within 5 to 7 days.
On day 5 I'm told proof of payment is insuffient as some of the page is cut off but all the info is that picture, so it should suffice.
I always felt special when purchasing from Isabella, but now I feel like Im being accused of trying to be *****ulent. This will be my very last purchase, as much as I absolutely love the fragrance, my self respect is much more important. I thought this company shared my values but I ha
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za