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Katlego M

1 reviews | Active since Jun 2023

27 Jun 2023, 16:19

Disappointed

I am very disappointed, I reached out to Isabella Garcia about their face products that broke my skin into a red rash and even now my skin has not healed, I requested a return of these products as I didn't use them much and I was never contacted instead they call me for more sales and continue to debit my account. I want to be refunded and I want you to collect your products.

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Replies (3)
Isabella Garcia
Isabella Garcia's reply27 Jun 2023, 16:35
Official
Dear  Katlego, 
 I hope you are having a lovely day!  Thank you for bringing your complaint to our attention we appreciate your feedback.  We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail.  Please note that we will send you an email to resolve your query.  We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.  Wishing you a lovely weekend ahead.  Warm Regards,  Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za 
KM
Katlego M's update27 Jun 2023, 16:47
Reviewer Update
It's very disappointing as when I answer your calls the line gets cut and when I call back the line just rings
Isabella Garcia
Isabella Garcia's reply28 Jun 2023, 14:48
Official
Dear Katlego, 
 I hope you are having a lovely day!  We have been trying to contact you again this afternoon to address your concerns, but unfortunately to no avail.  Please note that we will reply to your email to resolve your query.  We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.  Wishing you a lovely weekend ahead.  Warm Regards,  Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za