Disappointed

I’m very disappointed at this company and I’m still waiting for someone to call me. I spoke to a consultant in March regarding products for my face. She took my banking details for debit orders to go off for the products but I needed to approve a debi check which I never ever approved. Next thing I see the debit order is approved and they trying to debit my account. One month they managed to debit but I managed to dispute it but they still continued every month. On Thursday the debit went off my account because I had transferred money into my main account. I phoned them more then once but I didn’t receive the help I needed I was told to wait for a consult to call me and I’m still waiting. I even called my bank to try reversing it on their side because I couldn’t. All I want is my money because I didn’t approve no Debi check for them to be taking money from my account.