1 reviews | Active since Dec 2017
Disappointed
I confirmed my Beauty Box order on 19 July 2026 and was advised that it would only be dispatched once the first debit order was processed on 25 August. To receive my package sooner, I made an EFT payment on 29 July and submitted my proof of payment.
On 6 August 2026, I followed up and was told that they had not received my proof of payment. I was then advised via email that my proof of payment had been found and that the matter was escalated to the Accounts Department to allocate the payment to my account.
It is now 18 August and I still have not received my package. When I followed up again, I was told that they are still waiting for the debit order to be deducted.
I am extremely disappointed, as I made the EFT specifically to avoid this delay.
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that the matter has already been attended to and that all arrangements discussed have been completed and confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring that this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Wishing you a pleasant day ahead.
Warm regards,
Ashley Deacon
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that the matter has already been attended to and that all arrangements discussed have been completed and confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring that this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Wishing you a pleasant day ahead.
Warm regards,
Ashley Deacon
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za