ZD
Zintle D
1 reviews | Active since May 2015
28 May 2021, 16:07
Didn't receive expected products
Isabella Garcia Int doesn't take me serious honestly. It first took them a month to get a sales consultant to call me and too another 2 weeks to get my products.
I received my products today but it's not what I was expecting, I ordered Personalized products as per the ad but the products I received are not Personalized. What is happening? My ref number is RRAF202006
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Isabella Garcia's replyOfficial
31 May 2021, 10:26 Dear Zintle, Thank you very much for taking the time to speak to me today. It was such a pleasure to be of service to you.
Please note that we do not customize each client's hamper with their name on each product. and box.
We do however customize the our skincare hampers according to each client's individual skincare needs and concerns.
As we do have products that are developed for specific skincare concerns in example dry skin, ***mentation, anti-aging or breakouts we have experts who assist with skincare analysis and tailor hampers for each and every client according to what he or she needs.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused.
May you have a wonderful day.
Kind regards,
Sulaine McGeer
Client Care Specialist Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Please note that we do not customize each client's hamper with their name on each product. and box.
We do however customize the our skincare hampers according to each client's individual skincare needs and concerns.
As we do have products that are developed for specific skincare concerns in example dry skin, ***mentation, anti-aging or breakouts we have experts who assist with skincare analysis and tailor hampers for each and every client according to what he or she needs.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused.
May you have a wonderful day.
Kind regards,
Sulaine McGeer
Client Care Specialist Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply31 May 2021, 10:26
Official
Dear Zintle, Thank you very much for taking the time to speak to me today. It was such a pleasure to be of service to you.
Please note that we do not customize each client's hamper with their name on each product. and box.
We do however customize the our skincare hampers according to each client's individual skincare needs and concerns.
As we do have products that are developed for specific skincare concerns in example dry skin, ***mentation, anti-aging or breakouts we have experts who assist with skincare analysis and tailor hampers for each and every client according to what he or she needs.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused.
May you have a wonderful day.
Kind regards,
Sulaine McGeer
Client Care Specialist Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Please note that we do not customize each client's hamper with their name on each product. and box.
We do however customize the our skincare hampers according to each client's individual skincare needs and concerns.
As we do have products that are developed for specific skincare concerns in example dry skin, ***mentation, anti-aging or breakouts we have experts who assist with skincare analysis and tailor hampers for each and every client according to what he or she needs.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused.
May you have a wonderful day.
Kind regards,
Sulaine McGeer
Client Care Specialist Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za