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noluvuyo G
1 reviews | Active since Oct 2016
07 Feb 2026, 16:20
Did not order
I want my money back, Order was delivered that i didn't order and unauthorised debit order went off my account. I have been emailing inbox on Facebook asking for you to come and collect what was delivered to me that i didn't order.
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noluvuyo G's updateReviewer Update
07 Feb 2026, 16:26What makes me upset I use my data and airtime to call only to be told the relevant department will call me, I have been a loyal customer for more than 2years. When I am taking a break from ordering them to my surprise I get what I didn't order and who gave you the right to debit my account? I want my money back
nG
noluvuyo G's update07 Feb 2026, 16:26
Reviewer Update
What makes me upset I use my data and airtime to call only to be told the relevant department will call me, I have been a loyal customer for more than 2years. When I am taking a break from ordering them to my surprise I get what I didn't order and who gave you the right to debit my account? I want my money back
Isabella Garcia's replyOfficial
09 Feb 2026, 10:54Dear Noluvuyo,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue to follow up personally until the matter is fully resolved.
Should you have any further questions or require additional assistance, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue to follow up personally until the matter is fully resolved.
Should you have any further questions or require additional assistance, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply09 Feb 2026, 10:54
Official
Dear Noluvuyo,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue to follow up personally until the matter is fully resolved.
Should you have any further questions or require additional assistance, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue to follow up personally until the matter is fully resolved.
Should you have any further questions or require additional assistance, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za