HB
Harold B
1 reviews | Active since Jul 2015
02 Feb 2016, 09:14
Did not agree to subscription but I got billed
I have been billed by Isabelle Garcia, I have not received any products from them and yet I am being billed. I called them and told them that I am not interested , and that I would reconsider depending on my finances. The lady I spoke to and asked her to call me , at the end of January. I never received a call or email suggesting that I will be billed or have not received anything that I should be paying for. My colleague has complained about Isabelle Garcia s well, billing her incorrectly.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
02 Feb 2016, 10:13Hello Diandramo,
Thank you for informing us about your complaint.
As explained telephonically, Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client's account.
This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
We have made the necessary arrangements with regards to your order, as discussed.
Please accept our sincerest apologies for the misunderstanding and inconvenience caused.
May you have a wonderful day.
Kind regards,
Chantal Swart
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za
Thank you for informing us about your complaint.
As explained telephonically, Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client's account.
This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
We have made the necessary arrangements with regards to your order, as discussed.
Please accept our sincerest apologies for the misunderstanding and inconvenience caused.
May you have a wonderful day.
Kind regards,
Chantal Swart
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za
Isabella Garcia's reply02 Feb 2016, 10:13
Official
Hello Diandramo,
Thank you for informing us about your complaint.
As explained telephonically, Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client's account.
This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
We have made the necessary arrangements with regards to your order, as discussed.
Please accept our sincerest apologies for the misunderstanding and inconvenience caused.
May you have a wonderful day.
Kind regards,
Chantal Swart
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za
Thank you for informing us about your complaint.
As explained telephonically, Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client's account.
This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
We have made the necessary arrangements with regards to your order, as discussed.
Please accept our sincerest apologies for the misunderstanding and inconvenience caused.
May you have a wonderful day.
Kind regards,
Chantal Swart
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za