RN
Robin N
1 reviews | Active since May 2020
17 Aug 2020, 15:30
Despicable Service
So i pay my 1st installment on my Beauty Box, just to receive not even half of my stuff, i then try to sort this with the courier company however i get no feedback, i report it to Isabella Garcia and up until today they are just investigating? I want results you guys are debiting my account and making me incur costs due to me refusing to pay if i dont have everything. I would like feedback by tomorrow 18.08.2020. All proof has been forwarded. I logged my complaint on the 3rd of August its already the 17th?
Helpful (0)
Replies (2)0
Replies (2)
Isabella Garcia's replyOfficial
18 Aug 2020, 09:04Dear Robin,
I trust you are well and thank you for bringing this matter to our attention.
Kindly be advised that I have been trying to contact you with regards to your complaint.
Please respond to my email with a suitable time that you will be available to take my call.
Looking forward to your reply.
Kind regards,
Lomari Green Client Care Supervisor Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
I trust you are well and thank you for bringing this matter to our attention.
Kindly be advised that I have been trying to contact you with regards to your complaint.
Please respond to my email with a suitable time that you will be available to take my call.
Looking forward to your reply.
Kind regards,
Lomari Green Client Care Supervisor Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
Isabella Garcia's reply18 Aug 2020, 09:04
Official
Dear Robin,
I trust you are well and thank you for bringing this matter to our attention.
Kindly be advised that I have been trying to contact you with regards to your complaint.
Please respond to my email with a suitable time that you will be available to take my call.
Looking forward to your reply.
Kind regards,
Lomari Green Client Care Supervisor Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
I trust you are well and thank you for bringing this matter to our attention.
Kindly be advised that I have been trying to contact you with regards to your complaint.
Please respond to my email with a suitable time that you will be available to take my call.
Looking forward to your reply.
Kind regards,
Lomari Green Client Care Supervisor Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
Isabella Garcia's replyOfficial
18 Aug 2020, 11:16Dear Robin,
I trust you are well and thank you for taking my call earlier this morning.
I would like to apologise again for the inconvenience you have experienced with regards to the delay in feedback. After investigating, it was determined that all of the products were included in your parcel when it was packed by our Logistics Department but during the call you mentioned that the parcel wasn't sealed when you received it.
As confirmed during the call, I have arranged a resend for the products that was missing from your original parcel. The new parcel will be delivered to your work address and only you can sign for this parcel.
I would also like to confirm that the debit orders will continue as normal from September, provided that the double debit order for August is deducted successfully.
Please do not hesitate to contact us if you have any queries.
May you have a lovely day.
Warm regards.
Lomari Green Client Care Supervisor Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
I trust you are well and thank you for taking my call earlier this morning.
I would like to apologise again for the inconvenience you have experienced with regards to the delay in feedback. After investigating, it was determined that all of the products were included in your parcel when it was packed by our Logistics Department but during the call you mentioned that the parcel wasn't sealed when you received it.
As confirmed during the call, I have arranged a resend for the products that was missing from your original parcel. The new parcel will be delivered to your work address and only you can sign for this parcel.
I would also like to confirm that the debit orders will continue as normal from September, provided that the double debit order for August is deducted successfully.
Please do not hesitate to contact us if you have any queries.
May you have a lovely day.
Warm regards.
Lomari Green Client Care Supervisor Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
Isabella Garcia's reply18 Aug 2020, 11:16
Official
Dear Robin,
I trust you are well and thank you for taking my call earlier this morning.
I would like to apologise again for the inconvenience you have experienced with regards to the delay in feedback. After investigating, it was determined that all of the products were included in your parcel when it was packed by our Logistics Department but during the call you mentioned that the parcel wasn't sealed when you received it.
As confirmed during the call, I have arranged a resend for the products that was missing from your original parcel. The new parcel will be delivered to your work address and only you can sign for this parcel.
I would also like to confirm that the debit orders will continue as normal from September, provided that the double debit order for August is deducted successfully.
Please do not hesitate to contact us if you have any queries.
May you have a lovely day.
Warm regards.
Lomari Green Client Care Supervisor Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
I trust you are well and thank you for taking my call earlier this morning.
I would like to apologise again for the inconvenience you have experienced with regards to the delay in feedback. After investigating, it was determined that all of the products were included in your parcel when it was packed by our Logistics Department but during the call you mentioned that the parcel wasn't sealed when you received it.
As confirmed during the call, I have arranged a resend for the products that was missing from your original parcel. The new parcel will be delivered to your work address and only you can sign for this parcel.
I would also like to confirm that the debit orders will continue as normal from September, provided that the double debit order for August is deducted successfully.
Please do not hesitate to contact us if you have any queries.
May you have a lovely day.
Warm regards.
Lomari Green Client Care Supervisor Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za