MS
Maritza S
1 reviews | Active since Apr 2025
05 Jun 2025, 12:52
Delvery
I'm worries, my payment for my order went of on the 28 th. Still no delivery not even convermation from a tracking company or a tracking number and it's already day 8. With my business and private orders it doesn't take this long at all and the moment the package is send I get notifications from the courier companies with a tracking number. People are posting that they their payments are going of their accounts and did not receive their order. They are not getting response from customer care. I'm also waiting for a reply from them I asked them to rather cancel my preset and refund me cause this is reticilous waiting so long for a order with no information on the order.
Helpful (0)
Replies (4)0
Replies (4)
Isabella Garcia's replyOfficial
05 Jun 2025, 13:11Dear Maritza,
Thank you so much for reaching out and for bringing your concerns to our attention — we genuinely value your feedback and the opportunity to assist you.
Kindly allow me to clarify that Isabella Garcia products are delivered within 10–14 working days from the first successful deduction on a client’s account. This process ensures that we have the correct and verified details on file, and also serves as a form of security deposit for the remaining balance.
I am pleased to confirm that your products were dispatched today, and you may expect delivery within 5–7 working days.
To assist in expediting your experience, I have also requested that our courier prioritise the delivery of your parcel.
Please accept my sincerest apologies for any misunderstanding or inconvenience caused. We are here to ensure your experience with us is as seamless and enjoyable as possible.
Wishing you a truly delightful day ahead, filled with joy and positivity!
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for reaching out and for bringing your concerns to our attention — we genuinely value your feedback and the opportunity to assist you.
Kindly allow me to clarify that Isabella Garcia products are delivered within 10–14 working days from the first successful deduction on a client’s account. This process ensures that we have the correct and verified details on file, and also serves as a form of security deposit for the remaining balance.
I am pleased to confirm that your products were dispatched today, and you may expect delivery within 5–7 working days.
To assist in expediting your experience, I have also requested that our courier prioritise the delivery of your parcel.
Please accept my sincerest apologies for any misunderstanding or inconvenience caused. We are here to ensure your experience with us is as seamless and enjoyable as possible.
Wishing you a truly delightful day ahead, filled with joy and positivity!
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply05 Jun 2025, 13:11
Official
Dear Maritza,
Thank you so much for reaching out and for bringing your concerns to our attention — we genuinely value your feedback and the opportunity to assist you.
Kindly allow me to clarify that Isabella Garcia products are delivered within 10–14 working days from the first successful deduction on a client’s account. This process ensures that we have the correct and verified details on file, and also serves as a form of security deposit for the remaining balance.
I am pleased to confirm that your products were dispatched today, and you may expect delivery within 5–7 working days.
To assist in expediting your experience, I have also requested that our courier prioritise the delivery of your parcel.
Please accept my sincerest apologies for any misunderstanding or inconvenience caused. We are here to ensure your experience with us is as seamless and enjoyable as possible.
Wishing you a truly delightful day ahead, filled with joy and positivity!
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for reaching out and for bringing your concerns to our attention — we genuinely value your feedback and the opportunity to assist you.
Kindly allow me to clarify that Isabella Garcia products are delivered within 10–14 working days from the first successful deduction on a client’s account. This process ensures that we have the correct and verified details on file, and also serves as a form of security deposit for the remaining balance.
I am pleased to confirm that your products were dispatched today, and you may expect delivery within 5–7 working days.
To assist in expediting your experience, I have also requested that our courier prioritise the delivery of your parcel.
Please accept my sincerest apologies for any misunderstanding or inconvenience caused. We are here to ensure your experience with us is as seamless and enjoyable as possible.
Wishing you a truly delightful day ahead, filled with joy and positivity!
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
MS
Maritza S's updateReviewer Update
05 Jun 2025, 13:33Wow such ****s it's bad I was told 4 days ago that my order was dispatched on the 30th that my order will arrive in 5-7 working days and I have the email to proof it Now in told it was dispatched today 😂😂😂.
This is not my firdt order delivered to my address and I got my son to also order from you. I'd rather cancel my order and get my refund hopefully immediately nit in a month or two with all this lies wow it's bad
This is not my firdt order delivered to my address and I got my son to also order from you. I'd rather cancel my order and get my refund hopefully immediately nit in a month or two with all this lies wow it's bad
MS
Maritza S's update05 Jun 2025, 13:33
Reviewer Update
Wow such ****s it's bad I was told 4 days ago that my order was dispatched on the 30th that my order will arrive in 5-7 working days and I have the email to proof it Now in told it was dispatched today 😂😂😂.
This is not my firdt order delivered to my address and I got my son to also order from you. I'd rather cancel my order and get my refund hopefully immediately nit in a month or two with all this lies wow it's bad
This is not my firdt order delivered to my address and I got my son to also order from you. I'd rather cancel my order and get my refund hopefully immediately nit in a month or two with all this lies wow it's bad
Isabella Garcia's replyOfficial
05 Jun 2025, 17:08Dear Maritza,
Thank you for your response.
I truly regret the frustration and disappointment this experience has caused you. Please allow me to extend my sincere apologies for the conflicting information and for any breakdown in communication on our side — this is certainly not the level of service we aim to provide.
I have personally escalated your concern to our courier for urgent delivery. I will ensure that you receive confirmation of your tracking details within the next business day.
Please rest assured that your order will either be delivered as communicated or, should you prefer to proceed with cancellation, we will ensure that the process is handled with urgency and transparency. Kindly confirm how you would like to proceed so that I can act accordingly.
We value you as a client and I am truly sorry that your experience has not reflected this. We remain committed to resolving this matter with the urgency and care it deserves.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your response.
I truly regret the frustration and disappointment this experience has caused you. Please allow me to extend my sincere apologies for the conflicting information and for any breakdown in communication on our side — this is certainly not the level of service we aim to provide.
I have personally escalated your concern to our courier for urgent delivery. I will ensure that you receive confirmation of your tracking details within the next business day.
Please rest assured that your order will either be delivered as communicated or, should you prefer to proceed with cancellation, we will ensure that the process is handled with urgency and transparency. Kindly confirm how you would like to proceed so that I can act accordingly.
We value you as a client and I am truly sorry that your experience has not reflected this. We remain committed to resolving this matter with the urgency and care it deserves.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply05 Jun 2025, 17:08
Official
Dear Maritza,
Thank you for your response.
I truly regret the frustration and disappointment this experience has caused you. Please allow me to extend my sincere apologies for the conflicting information and for any breakdown in communication on our side — this is certainly not the level of service we aim to provide.
I have personally escalated your concern to our courier for urgent delivery. I will ensure that you receive confirmation of your tracking details within the next business day.
Please rest assured that your order will either be delivered as communicated or, should you prefer to proceed with cancellation, we will ensure that the process is handled with urgency and transparency. Kindly confirm how you would like to proceed so that I can act accordingly.
We value you as a client and I am truly sorry that your experience has not reflected this. We remain committed to resolving this matter with the urgency and care it deserves.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your response.
I truly regret the frustration and disappointment this experience has caused you. Please allow me to extend my sincere apologies for the conflicting information and for any breakdown in communication on our side — this is certainly not the level of service we aim to provide.
I have personally escalated your concern to our courier for urgent delivery. I will ensure that you receive confirmation of your tracking details within the next business day.
Please rest assured that your order will either be delivered as communicated or, should you prefer to proceed with cancellation, we will ensure that the process is handled with urgency and transparency. Kindly confirm how you would like to proceed so that I can act accordingly.
We value you as a client and I am truly sorry that your experience has not reflected this. We remain committed to resolving this matter with the urgency and care it deserves.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's replyOfficial
05 Jun 2025, 18:39Dear Maritza,
Thank you so much for taking the time to share your feedback. I’m truly sorry for the confusion and distress caused, especially during such a sensitive time. Please rest assured that I’ve personally followed up with you via email, where I’ve detailed all the necessary arrangements and included a small token of our appreciation for your patience and understanding.
Your support means the world to us, and we are truly grateful to have you as part of the Isabella Garcia family.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International
Thank you so much for taking the time to share your feedback. I’m truly sorry for the confusion and distress caused, especially during such a sensitive time. Please rest assured that I’ve personally followed up with you via email, where I’ve detailed all the necessary arrangements and included a small token of our appreciation for your patience and understanding.
Your support means the world to us, and we are truly grateful to have you as part of the Isabella Garcia family.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International
Isabella Garcia's reply05 Jun 2025, 18:39
Official
Dear Maritza,
Thank you so much for taking the time to share your feedback. I’m truly sorry for the confusion and distress caused, especially during such a sensitive time. Please rest assured that I’ve personally followed up with you via email, where I’ve detailed all the necessary arrangements and included a small token of our appreciation for your patience and understanding.
Your support means the world to us, and we are truly grateful to have you as part of the Isabella Garcia family.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International
Thank you so much for taking the time to share your feedback. I’m truly sorry for the confusion and distress caused, especially during such a sensitive time. Please rest assured that I’ve personally followed up with you via email, where I’ve detailed all the necessary arrangements and included a small token of our appreciation for your patience and understanding.
Your support means the world to us, and we are truly grateful to have you as part of the Isabella Garcia family.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International