KP
Keletso P
1 reviews | Active since Feb 2021
14 Mar 2023, 15:39
Delivery takes time
The quality of their service does not match the quality of the product, I am still waiting on my order and my account was debited on the 25th of the previous month. I have made countless follow ups on email as well as the call center which takes so long to get answered.
It is frustrating for a client to pay on time and have to wait so long for a product, please change the courier company you're using for a more efficient one.
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Replies (1)
Isabella Garcia's replyOfficial
15 Mar 2023, 06:44 Dear Keletso,
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused.
We truly value you as our client, and we continuously strive to deliver good service and build lasting relationships with our clients.
Your feedback today is instrumental in helping us improve our service and operational processes.
Kindly note Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account.
This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
We have dispatched your products and I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
As soon as I have received more information regarding the whereabouts of your hamper I will give you a quick call.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused.
We truly value you as our client, and we continuously strive to deliver good service and build lasting relationships with our clients.
Your feedback today is instrumental in helping us improve our service and operational processes.
Kindly note Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account.
This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
We have dispatched your products and I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
As soon as I have received more information regarding the whereabouts of your hamper I will give you a quick call.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply15 Mar 2023, 06:44
Official
Dear Keletso,
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused.
We truly value you as our client, and we continuously strive to deliver good service and build lasting relationships with our clients.
Your feedback today is instrumental in helping us improve our service and operational processes.
Kindly note Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account.
This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
We have dispatched your products and I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
As soon as I have received more information regarding the whereabouts of your hamper I will give you a quick call.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused.
We truly value you as our client, and we continuously strive to deliver good service and build lasting relationships with our clients.
Your feedback today is instrumental in helping us improve our service and operational processes.
Kindly note Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account.
This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
We have dispatched your products and I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
As soon as I have received more information regarding the whereabouts of your hamper I will give you a quick call.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za