TM
Thato M

1 reviews | Active since Dec 2017

29 Dec 2017, 10:24

delivery of unordered products

A friend introduced me to Isabella Garcia products I then ordered some for myself and paid them in instalments, when I was about to finish paying for them a consultant contacted me to tell me about another package and how reasonable it will be to pay for it I then told her that I no longer want the products as I was getting rash and itchy ****les on my face leaving dark marks on my face, I further told her that I don't want they products anymore as I have been requesting that they send me a statement as I have been paying for the products, each consultant that called kept on promising that they will send the statement when we finish with our call by that did not happen until I was due to finish payment and they had to Convince me of the new package, I told each consultant that I am not interested as their product has been a nightmare, why should I be interested in products if they fail to send a simple statements

Sometime in October a package was delivered to me at work, a package that I did not order I have made attempts for these people to come fetch their products, I called Isabella Garcia the very same day to come fetch their products, I called again still, I sent an email, now am writing again Am saying this once more, should your products get lost I WILL NOT PAY OR THAT PACKAGE AS I DID NOT ORDER IT, I will not and I repeat your staff is locked in a cupboard at work

Next thing I know I received a call from some guy by the name of Peter saying that he is here for the package, when I asked where he was waiting he said Phase 1, I took the box and went to the reception and there was no Peter, I thought maybe it was a misunderstanding I went to Phase 2 to no avail, when I tried calling the guy back to find out he was the number took me to another company, what sick joke is this

As from today you will remove my contact details from your database and will not recommend anyone for your products, I had a very bad experience with your company and was not treated with respect as you claim on the phone

COME AND FETCH YOUR STAFF, I TOLD YOU I DON’T WANT THEM, ONCE MORE IF THEY GET LOST I AM NOT PAYING FOR THEM AS I DID NOT ORDER THEM, WHICH PART OF I DON’T WANT YOUR PRODUCT DON’T YOU UNDERSTAND

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Replies (1)
Isabella Garcia
Isabella Garcia's reply02 Jan 2018, 10:18
Official

Good day Thato,

Hope you are well today.

We have tried contacting you telephonically this morning in order to further assist you with your query unfortunately it seems that you are unavailable.

Kindly be advised that we have emailed you in the interim for further assistance in this regard.

May you have a lovely day further.

Kind regards,

Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za