1 reviews | Active since Jan 2013
Delivery of products not ordered
I received a parcel yesterday with facial products which I did not order and when I opened the box I found an invoice inside with a total amount of R 2 505 (which I never agreed) with a monthly instalment starting from 01 April 2019. I remember getting a phone call on the 28 February 2019 from one of the consultants and I specifically told the consultant that I would not be able to afford these products therefore I am not interest but clearly that was ignored and she processed the delivery. I will NOT be paying for these products therefore the same way they were delivered to my place, they must be collected as I will not be ******* into something I did not give my consent to! I have Not given my consent for my account to be debited and this had better not go through. After this whole mess, my details must be deleted from your database as I want nothing to do with this brand / company!!
Thank you for taking my call earlier.
I would like to apologise for any inconvenience caused and as discussed I have requested the sales call made to you on 2019/02/28 in order to investigate what was or was not agreed to.
Once I have received and listened to the call, I will revert to you to provide you with feedback. Please note that the debit orders have been put on a halt as your request is pending on the system.
Looking forward to assisting you and resolving your complaint as swiftly as possible.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za
Thank you for taking my call earlier.
I would like to apologise for any inconvenience caused and as discussed I have requested the sales call made to you on 2019/02/28 in order to investigate what was or was not agreed to.
Once I have received and listened to the call, I will revert to you to provide you with feedback. Please note that the debit orders have been put on a halt as your request is pending on the system.
Looking forward to assisting you and resolving your complaint as swiftly as possible.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za
