jC
jacoline C

1 reviews | Active since Aug 2012

25 Jan 2016, 11:29

Delivery of goods not ordered

Last year April someone from Isabella Garcia contacted me and told me about the promotional pack they have with 8 months supply of Isabella Garcia stock and that you pay it over 8 months. At first I did not want to do it, but I agree to do the first 8 months. My installment started 1 of June 2015 and ended 1 January 2016. Never was I told that it was a ongoing service unless you cancel it. I thought after 8 months you can decide if you want to order again.<br> <br> This morning I received a delivery at my work address. I was not in the office and someone else received the package for me. Only to find out it was again 8 months supply. I did not ask for it and no one has contacted me regarding this.<br> <br> I do not want to continue with my so called contract. I cannot afford to pay it for the next few months because I have to pay my daughters university. Why has no one contacted me.The lady only said if I cancel before the 8 months is over I would need to pay the full difference. <br> <br> Bad service....I do not want the product. Please contact me to come and fetch your stuff. I still have more than enough stock.<br> <br> I am done with Isabella Garcia if this is the way they treat their customers.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply25 Jan 2016, 12:14
Official
Hello jcroucamp,

Thank you for taking my call.

Please accept our sincerest apologies for the misunderstanding and inconvenience caused.

As an Isabella Garcia Ambassador, you receive your hamper every 8 months continuously.

I have made the necessary arrangements with regards to your order and a consultant will be in contact with you.

I trust you will find the above in order and please do not hesitate to contact me should you have any enquiries.

May you have a wonderful day.

Kind regards,

Chantal Swart
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za