1 reviews | Active since Aug 2012
Delivery of goods not ordered
Last year April someone from Isabella Garcia contacted me and told me about the promotional pack they have with 8 months supply of Isabella Garcia stock and that you pay it over 8 months. At first I did not want to do it, but I agree to do the first 8 months. My installment started 1 of June 2015 and ended 1 January 2016. Never was I told that it was a ongoing service unless you cancel it. I thought after 8 months you can decide if you want to order again.<br> <br> This morning I received a delivery at my work address. I was not in the office and someone else received the package for me. Only to find out it was again 8 months supply. I did not ask for it and no one has contacted me regarding this.<br> <br> I do not want to continue with my so called contract. I cannot afford to pay it for the next few months because I have to pay my daughters university. Why has no one contacted me.The lady only said if I cancel before the 8 months is over I would need to pay the full difference. <br> <br> Bad service....I do not want the product. Please contact me to come and fetch your stuff. I still have more than enough stock.<br> <br> I am done with Isabella Garcia if this is the way they treat their customers.
Thank you for taking my call.
Please accept our sincerest apologies for the misunderstanding and inconvenience caused.
As an Isabella Garcia Ambassador, you receive your hamper every 8 months continuously.
I have made the necessary arrangements with regards to your order and a consultant will be in contact with you.
I trust you will find the above in order and please do not hesitate to contact me should you have any enquiries.
May you have a wonderful day.
Kind regards,
Chantal Swart
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za
Thank you for taking my call.
Please accept our sincerest apologies for the misunderstanding and inconvenience caused.
As an Isabella Garcia Ambassador, you receive your hamper every 8 months continuously.
I have made the necessary arrangements with regards to your order and a consultant will be in contact with you.
I trust you will find the above in order and please do not hesitate to contact me should you have any enquiries.
May you have a wonderful day.
Kind regards,
Chantal Swart
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za
