Delivery not done as indicated on your email

Item: Isabella Garcia
Rating: 1
Author: Charne L

I ordered a product from them on the 23 of March, As per their email, it takes 4-6 business days, come Tuesday on the 31.03.2026(6th business day) I phoned them, the lady assured me se will arrange for an urgent delivery. come Thursday still a business day they are closed, I needed this parcel for a birthday gift this weekend now I have to go empty handed, Isabela Garcia your company is a disgrace!!!!! I personally will never spend another sent at your business!!

Helpful (0)

Replies (1)

Isabella Garcia's replyOfficial

20 Apr 2026, 12:53

Dear Charne

Please accept our sincere apologies for the delay in the delivery of your order.

We understand how important timely delivery is and truly regret any inconvenience caused.

We are pleased to confirm that your order has now been successfully delivered.

We truly appreciate your support, and should you require any further assistance, please feel free to contact our Call Centre.

Wishing you a wonderful day.

Warm regards,

Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za

Isabella Garcia's reply20 Apr 2026, 12:53

Official