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qK
queen K

1 reviews | Active since Apr 2018

05 Aug 2019, 11:38

DELIVERY

Products very good. DELIVERY SUCKS How can it take you more than 3 days to deliver our products, while companies like Aramex does next day deliveries? Breaks my brain

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Replies (4)
Isabella Garcia
Isabella Garcia's reply05 Aug 2019, 13:18
Official
Good day Karike,

I trust that you are well.

At Isabella Garcia, we out-source the deliveries and after contacting the courier services, they have informed us that the package is already out on delivery and should therefore be delivered to you today.

Please keep your mobile on hand should they contact you regarding the delivery.

Wishing you a lovely day further.

Kind regards,
 Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
qK
queen K's update05 Aug 2019, 14:36
Reviewer Update
Hi Faranaaz

Thank you for your response.

When I placed the order I was prepared to wait 5-7 working days as stated.

We're just a bit frustrated because we have 4 people telling us differently.

1. Sms on Friday morning at 06:00am saying our package will be delivered within 24hours... this morning at 10 I thought, well it's been 24hours(incl. the weekend) so where is the package?
2. Phoned IG this morning where we were informed delivery will be sometime this week
3. You said today
4. Got a call from a guy at IG, just now, saying they thought the address was in Jo'burg and they're only loading the package on their truck now ... while our address is very specifically stated "Western Cape"

I trust you can understand our frustration and disappointment as we were so excited when we got our sms on Friday morning.

Regards
Karike
qK
queen K's update06 Aug 2019, 15:24
Reviewer Update
Another day no delivery?
Feeling completely helpless ........
Isabella Garcia
Isabella Garcia's reply06 Aug 2019, 16:53
Official
Dear Karike,

Thank you go your response.

I can completely understand your irritation and frustration regarding the delivery and I would like to sincerely apologise.

We have been in contact with the couriers numerously regarding your delivery and they have informed us that they have also made contact with you to arrange the delivery.

Again, I would like to apologise and just to let you know we are investigating the re-routing of your package on our side. 

Please feel free to contact our Client Care line should you have any further queries.

Kind regards,
 Faranaaz JoosubClient Care Supervisor
Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za