ZC
Zinhle C
1 reviews | Active since Jun 2023
30 Oct 2024, 22:46
**** delivery
I’m disappointed with Isabella Garcia, I’ve been with them for a year now. Debited from my acc without a fail . Last week I received a massage that said I have a delivery from them , I sent an email to let them know that I’m no longer interested they should take back the parcel. No one responded but today ( Wednesday 30/ 10 ) I received another sms claiming that I received a parcel and I signed for it of why I did not. I’m even out of town …how could they do this really? I thought they were running a business and referred someone as well .
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Isabella Garcia's replyOfficial
31 Oct 2024, 10:01Dear Zinhle,
I trust that your day has started off wonderfully.
Thank you sincerely for bringing your concerns to our attention—we truly value your feedback. We have been trying to reach you this morning to discuss and resolve your query, but it seems we haven’t been able to connect just yet. Rest assured, I will proceed to call you throughout the day and will follow up with an email shortly to ensure your concerns are thoroughly addressed.
Please accept our heartfelt apologies for any inconvenience you may have encountered. We are committed to making your experience with us a positive one, and we look forward to providing you with even better service in the future.
Wishing you a delightful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply31 Oct 2024, 10:01
Official
Dear Zinhle,
I trust that your day has started off wonderfully.
Thank you sincerely for bringing your concerns to our attention—we truly value your feedback. We have been trying to reach you this morning to discuss and resolve your query, but it seems we haven’t been able to connect just yet. Rest assured, I will proceed to call you throughout the day and will follow up with an email shortly to ensure your concerns are thoroughly addressed.
Please accept our heartfelt apologies for any inconvenience you may have encountered. We are committed to making your experience with us a positive one, and we look forward to providing you with even better service in the future.
Wishing you a delightful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za