Deleted review

My review has been removed & I still have not received my statement. Isabella should be able to provide me with a detailed statement as the last debit order that took place was on the 24th of November. Why are you removing my review when I have not been fully assisted?

When reviewing your statement, note that the most recent collection amount may not be successful (as displayed on the statement), as we can only confirm whether an instalment was successful 10 working days after the debit date. Referring to our Terms & Conditions, kindly be aware that should we fail to collect payments due in any month for any reason, we reserve the right at our discretion to submit another collection in the same month, schedule a double collection the next month or extend the term over which payments are deducted.