KP
Keletso P
1 reviews | Active since Feb 2021
08 Feb 2021, 10:33
Delayed deliveries and Office Number not going through.
They have good products but I am unhappy with their query services, I am awaiting a delivery for my beauty box which took them 2 days to confirm but is taking them forever to deliver as I ordered it last month already and what is frustrating is that their office number is also unreachable when I try to track my order which makes a customer so unhappy with their services. I would like to cancel and be refunded as it is more convenient to buy beauty products at a retail outlet than to wait so long to take care of the skin.
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Isabella Garcia's replyOfficial
08 Feb 2021, 12:27Dear Keletso,
It was such an honour and privilege for me to have assisted you today.
Please note that we are currently experiencing high call volumes, and I therefor apologise for any inconvenience caused with regards to getting through to our Client Care department.
We are really passionate about your well-being and we strive to deliver exceptional service. For this reason all our calls are recorded to protect you are our most valuable client.
It was such an honour and privilege for me to have assisted you today.
Please note that we are currently experiencing high call volumes, and I therefor apologise for any inconvenience caused with regards to getting through to our Client Care department.
We are really passionate about your well-being and we strive to deliver exceptional service. For this reason all our calls are recorded to protect you are our most valuable client.
Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account. This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We wish you the absolute best on your skincare journey going forward, may you have a great week ahead
Warm Regards,
Warm Regards,
Sulaine McGeer
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply08 Feb 2021, 12:27
Official
Dear Keletso,
It was such an honour and privilege for me to have assisted you today.
Please note that we are currently experiencing high call volumes, and I therefor apologise for any inconvenience caused with regards to getting through to our Client Care department.
We are really passionate about your well-being and we strive to deliver exceptional service. For this reason all our calls are recorded to protect you are our most valuable client.
It was such an honour and privilege for me to have assisted you today.
Please note that we are currently experiencing high call volumes, and I therefor apologise for any inconvenience caused with regards to getting through to our Client Care department.
We are really passionate about your well-being and we strive to deliver exceptional service. For this reason all our calls are recorded to protect you are our most valuable client.
Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account. This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We wish you the absolute best on your skincare journey going forward, may you have a great week ahead
Warm Regards,
Warm Regards,
Sulaine McGeer
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za