1 reviews | Active since Aug 2022
Deeply disappointed customer
Isabella Garcia ran a #blackfriday sale on their products, which I ordered about 4 boxes from that sale. The confirmation email that I received said that I would receive the products within to 4-7 working days or an Isabella Garcia consultant would give me a call. It has been over 10 working days now I have not received my order, nor have I received any form of communication from them regarding my order. I have sent an email inquiry which has not been responded to. I have tried calling on their customer care line which according to their answering machine, they are undergoing some maintenance of some sort and it refers you to the email, which is not being attended to either. I am deeply disappointed by this behaviour, as I have come to trust Isabella Garcia for years.
I sincerely apologise for the delays and frustration you’ve experienced with your Black Friday order. Rethabile was finally able to reach you, and we’ve prioritised your order to ensure it reaches you without any further delay.
We completely understand how disappointing this experience has been, especially as a valued long-term client, and want to assure you that your satisfaction is our top priority. Our team will personally follow up with you every step of the way until your products are safely delivered, so you can look forward to enjoying them without any further inconvenience.
We are genuinely excited for you to receive your order and hope it brings you as much joy as it brought us preparing it for you!
Thank you so much for your patience, understanding, and continued trust in Isabella Garcia.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I sincerely apologise for the delays and frustration you’ve experienced with your Black Friday order. Rethabile was finally able to reach you, and we’ve prioritised your order to ensure it reaches you without any further delay.
We completely understand how disappointing this experience has been, especially as a valued long-term client, and want to assure you that your satisfaction is our top priority. Our team will personally follow up with you every step of the way until your products are safely delivered, so you can look forward to enjoying them without any further inconvenience.
We are genuinely excited for you to receive your order and hope it brings you as much joy as it brought us preparing it for you!
Thank you so much for your patience, understanding, and continued trust in Isabella Garcia.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za