1 reviews | Active since Apr 2026
Deductions after cancellation of subscription
I’ve received a package in November a few months after I got retrenched then I called immediately for a cancellation of my subscription as well as a collection of the package I no longer needed (still sealed). They deducted from my account twice (last month and this month) which was uncalled for as I don’t have the money to just splurge like that anymore and I’m unemployed. I spoke to one of the Specialized Client Liaison’s, and she told me my cancellation and refund is already approved and the collection query has been sent through as well. I’ve sent them multiple emails to ask for feedback but no answer. I am truly so disappointed in their customer service. I’ve been such a loyal ambassador to them and this is the thanks I get!
I hope you’re having a wonderful day!
I wanted to follow up regarding your query. I attempted to contact you by phone but was unfortunately unable to reach you. I have, however, sent you an email addressing your concern, and I trust it provides the clarity you need.
Please accept my sincerest apologies for any inconvenience this may have caused. Rest assured, we remain committed to ensuring the best possible experience for you. Should you require any further assistance, please don’t hesitate to reach out—I would be more than happy to assist.
Wishing you a fantastic day ahead, filled with positivity and ease.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you’re having a wonderful day!
I wanted to follow up regarding your query. I attempted to contact you by phone but was unfortunately unable to reach you. I have, however, sent you an email addressing your concern, and I trust it provides the clarity you need.
Please accept my sincerest apologies for any inconvenience this may have caused. Rest assured, we remain committed to ensuring the best possible experience for you. Should you require any further assistance, please don’t hesitate to reach out—I would be more than happy to assist.
Wishing you a fantastic day ahead, filled with positivity and ease.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za