Deducting money but nothing has accumalated

I am writing this review with so much frustration but also sadness. I have been a loyal customer of Isabella Garcia since they started their business. I only use their products and only have a monthly R99 subscription i pay for Beauty rands currently. I have been labelled as an Ambassador for Isabella Garcia. Firstly my disgruntlement started by having to hold on forever when you phone the number on the website. I was holding on for almost 20 min before an agent assisted or responded. I was trying to explain my issue with this agent which just took more and more of my time and airtome as she wasn't listeneing to what i was trying to bring across. I had to constantly tell her but you are not listening to me. Now monthy Isabella Garcia takes R99 off for beauty rands and it us supposed to accumalate. The last time a used the beauty rands was in September 2025 , so in essence from end of September when the debit went off the beauty rands had to accumalate. Now this is where things get interesting because it is 5 months later, my last payment went off yesterday 28 January 2026 . when i checked this morning 29 January 2026 for how much Beauty rands I have it showed 0 (zero) Now really it is not rocket science to figure out that something sinister is happening here. And this agent was so *********** she couldnt' respond accordingly. As much as i don't want to but i will after all these years of loyalty and marketing Isabella Garcia to family and friends I would rather cancel my subscription. i am disheartened by the level of service Isabella Garcia is lately providing. Isabella Garcia have really dropped the ball and loyal customers.