SZ
Simoney Z
1 reviews | Active since May 2023
06 Aug 2023, 11:19
Decline debit order and they still take your money
Do not subscribe to their beauty boxes. I paid off my beauty box and cancelled it. They sent me a debi check debit order which I declined as I no longer wanted this product. They then debited my account anyway. Reading through other reviews, you'll see they do this a lot. No means no. If someone cancels something and declines your debit order you have no right to take their money. I sent them an email on the 25th of July to give me my money back. Still waiting.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
07 Aug 2023, 10:11Dear Simoney,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
We have been trying to contact you this morning to address your concerns, but unfortunately, you were not available. We will proceed to contact you during the course of the day.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
We have been trying to contact you this morning to address your concerns, but unfortunately, you were not available. We will proceed to contact you during the course of the day.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply07 Aug 2023, 10:11
Official
Dear Simoney,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
We have been trying to contact you this morning to address your concerns, but unfortunately, you were not available. We will proceed to contact you during the course of the day.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
We have been trying to contact you this morning to address your concerns, but unfortunately, you were not available. We will proceed to contact you during the course of the day.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za