OM
Olona M

1 reviews | Active since Sept 2014

21 Nov 2022, 18:14

Deceptive marketing strategy

My financial circumstances have changed & I was told I could opt out at any time. I'm surprised to learn that I'm forced to continue paying for a supposedly month to month subscription service for the rest of the year. I was also under the impression that my products are discounted by 75%. Their telemarketers are not honest, I'm stuck with contract that I cannot get out off and a bill that I cannot afford. I was also under the impression that I would get products every month and not a box to use the whole year. How can one assume that I need one lip treatment for the whole year and four face washes & one toner. Very deceptive. So much for being an ambassador

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Replies (1)
Isabella Garcia
Isabella Garcia's reply22 Nov 2022, 09:46
Official
 Dear Olona, 

Thank you very much for taking my call this morning and for bringing your complaint to our attention. We appreciate your feedback. 

Please rest assured that we are investigating this query and will revert back to you as soon as possible. We will follow up with you regarding this query as discussed during the call.

Wishing you a lovely evening ahead. 

Warm Regards, 
Andri Olivier
Client Care Assistant Manager 
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za