Debitting my account after I have cancelled

I called to cancel my status with them as I had completed my payments I had bought products from them 10 months ago. Told them I do not want any more products from them due to my financial situation. Every time I try to call no-one answers their phones. I then see that my account has been debited again for R328. I managed to get hold of them and they told me it is because I am an ambassador for Isabella Garcia and they have sent out more products to me of which I have not received and DID NOT ORDER OR ACCEPT!!! I now get told that they will call me back on Monday or Tuesday to sort out???? This is unacceptable.<br> <br> <br> <br> <br> <br>