NL
Nisha L

1 reviews | Active since Jun 2020

25 Nov 2024, 15:07

Debited my SRD

I lost my job and was unable to correspond to have my order cancelled. I was promptly debited my last source of income which is my SRD... phoned in spoke to charlise no help I must still wait 48 hours for cancellation consultan***** my ONLY INCOME R333.34 please needs to be redebited into my account

I am no longer in a good space to carry on.. I don't want a voucher... I just want my MONEY BACK to FEED MY FAMILY

Sending emails no response

0
Replies (2)
Isabella Garcia
Isabella Garcia's reply26 Nov 2024, 08:48
Official
Dear Nisha, I hope you are having a wonderful Tuesday. Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention, I appreciate your feedback.  Even under these circumstances, it is truly a pleasure to be of assistance to you.

We are so incredibly sorry to hear that you have lost your job. We hope that you will be blessed with a new job, where you will flourish and be happy and achieve all that you set out to do.

Please rest assured that I have made all the required arrangements regarding your request.

Please lookout for my email.

We wish you the absolute best on your skincare journey going forward.  Wishing you a lovely day ahead.  Warm regards,

Sulaine McGeerClient Care ManagerIsabella Garcia International (Pty) Ltd
Isabella Garcia
Isabella Garcia's reply26 Nov 2024, 10:56
Official
Dear Nisha, I hope you are having a wonderful Tuesday. Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention, I appreciate your feedback.  Even under these circumstances, it is truly a pleasure to be of assistance to you.

We are so incredibly sorry to hear that you have lost your job. We hope that you will be blessed with a new job, where you will flourish and be happy and achieve all that you set out to do.

Please rest assured that I have made all the required arrangements regarding your request.

Please lookout for my email.

We wish you the absolute best on your skincare journey going forward.  Wishing you a lovely day ahead.  Warm regards,

Sulaine McGeerClient Care ManagerIsabella Garcia International (Pty) Ltd