Debited for Products I didn't receive!

Not only did they continue debiting my account after my 12 month contract with them ended they are delaying closing the new account they created. 7 months of being debited for products they know I didn't receive and now after calling them to get them to refund me and close the account they told me they would be calling me back and its been days. No consultant has called me YET! Their excuse was that they couldn't get ahold of me, but they have an alternative number and an email they could've used but chose not to reach me on.