1 reviews | Active since Feb 2018
Debit Orders Taken Every Month With No Service – No Response
I am extremely frustrated with Isabella Garcia. Since December, money has been deducted from my bank account almost every month, yet I have not received the service or benefits that were promised.
I tried contacting Isabella Garcia to resolve this matter and to understand what exactly I am paying for, but I have not received a proper explanation.
At this point, I do not even know what the deductions are for, which is very concerning. It feels like I am being charged for something that does not exist.
I am requesting the following urgently: • Immediate cancellation of this debit order from my bank account • A full explanation of all deductions taken since December • Confirmation that no further money will be deducted
If this matter is not resolved, I will proceed with disputing the debit orders through my bank and reporting the matter to the relevant authorities.
I hope Issabela Garcia can address this issue urgently.
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue to follow up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue to follow up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za