AH
Angelique H
1 reviews | Active since Oct 2019
28 Dec 2024, 02:38
Debit Order Without Permission
I contacted via email to cancel in September 2024. I was called and I explained I could not afford your fees. Now December a debit order goes off with no product even reveived. I requested via email to reverse that debit order with immediate affect. This is definitely bad service. It seems your offices are closed.
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Replies (1)
Isabella Garcia's replyOfficial
30 Dec 2024, 18:08Dear Angelique,
I hope this finds you well and that you’re having a wonderful day!
Thank you for taking the time to share your concerns with us. We truly appreciate your feedback, as it plays a crucial role in helping us enhance our service.
Please accept our sincere apologies for the delay in addressing your query, as our offices are closed during the December shutdown period. I have sent you an email to resolve your query and trust this will provide the clarity you need.
We deeply regret any inconvenience this may have caused and assure you that we are committed to delivering improved service in the future.
If there’s anything further you need, please don’t hesitate to let me know.
Wishing you a delightful day ahead!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this finds you well and that you’re having a wonderful day!
Thank you for taking the time to share your concerns with us. We truly appreciate your feedback, as it plays a crucial role in helping us enhance our service.
Please accept our sincere apologies for the delay in addressing your query, as our offices are closed during the December shutdown period. I have sent you an email to resolve your query and trust this will provide the clarity you need.
We deeply regret any inconvenience this may have caused and assure you that we are committed to delivering improved service in the future.
If there’s anything further you need, please don’t hesitate to let me know.
Wishing you a delightful day ahead!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply30 Dec 2024, 18:08
Official
Dear Angelique,
I hope this finds you well and that you’re having a wonderful day!
Thank you for taking the time to share your concerns with us. We truly appreciate your feedback, as it plays a crucial role in helping us enhance our service.
Please accept our sincere apologies for the delay in addressing your query, as our offices are closed during the December shutdown period. I have sent you an email to resolve your query and trust this will provide the clarity you need.
We deeply regret any inconvenience this may have caused and assure you that we are committed to delivering improved service in the future.
If there’s anything further you need, please don’t hesitate to let me know.
Wishing you a delightful day ahead!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this finds you well and that you’re having a wonderful day!
Thank you for taking the time to share your concerns with us. We truly appreciate your feedback, as it plays a crucial role in helping us enhance our service.
Please accept our sincere apologies for the delay in addressing your query, as our offices are closed during the December shutdown period. I have sent you an email to resolve your query and trust this will provide the clarity you need.
We deeply regret any inconvenience this may have caused and assure you that we are committed to delivering improved service in the future.
If there’s anything further you need, please don’t hesitate to let me know.
Wishing you a delightful day ahead!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za