nE
natasha E
1 reviews | Active since Jan 2019
12 Aug 2025, 10:13
Debit order for products that have not been received
Isabella Garcia has been trying to debit funds from my account for a product I did not receive. Not sure how their ways of working are because not even any of their call centre agents have called me to give me progress of what they discussed with me yet are trying to debit me for a product I do not have. I would recommend that everyone avoid their calls.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
12 Aug 2025, 10:35Dear Natasha,
I trust this email finds you well and that your day has been unfolding beautifully.
Thank you sincerely for taking the time to share your concerns with us. Your feedback is truly valued, as it enables us to continuously refine and improve the service we provide to our cherished clients.
We made several attempts to reach you telephonically earlier today in order to discuss your concerns directly; however, we were unable to get through. As such, I have sent a follow-up email to ensure you receive all the necessary information.
I am truly sorry to hear that you feel there has been a lack of communication regarding the progress of your order and that a debit attempt was made before you received your product.
Please allow me to clarify: at Isabella Garcia, products are delivered within 10–14 working days from the first successful deduction on a client’s account.
This process ensures we have all the necessary details and serves as a safeguard for the deposit towards the outstanding balance.
If the deduction attempt occurred before you received your order, it would have been in line with this process and not an indication that we had disregarded your delivery.
That said, I completely understand how frustrating it must have been to feel you were left without updates. This is certainly not the standard of communication we strive for, and I will personally ensure that we keep you informed every step of the way moving forward.
Additionally, I have requested the recording of your sales agreement and will review it thoroughly. I will share any relevant feedback with you as soon as my review is complete.
Please accept our sincere apologies for any inconvenience caused. We remain committed to ensuring your future experiences with Isabella Garcia are as seamless and enjoyable as possible.
Should you wish to share any further details or discuss your concerns in more depth, please feel free to reach out to me directly.
Wishing you a wonderful remainder of your day.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this email finds you well and that your day has been unfolding beautifully.
Thank you sincerely for taking the time to share your concerns with us. Your feedback is truly valued, as it enables us to continuously refine and improve the service we provide to our cherished clients.
We made several attempts to reach you telephonically earlier today in order to discuss your concerns directly; however, we were unable to get through. As such, I have sent a follow-up email to ensure you receive all the necessary information.
I am truly sorry to hear that you feel there has been a lack of communication regarding the progress of your order and that a debit attempt was made before you received your product.
Please allow me to clarify: at Isabella Garcia, products are delivered within 10–14 working days from the first successful deduction on a client’s account.
This process ensures we have all the necessary details and serves as a safeguard for the deposit towards the outstanding balance.
If the deduction attempt occurred before you received your order, it would have been in line with this process and not an indication that we had disregarded your delivery.
That said, I completely understand how frustrating it must have been to feel you were left without updates. This is certainly not the standard of communication we strive for, and I will personally ensure that we keep you informed every step of the way moving forward.
Additionally, I have requested the recording of your sales agreement and will review it thoroughly. I will share any relevant feedback with you as soon as my review is complete.
Please accept our sincere apologies for any inconvenience caused. We remain committed to ensuring your future experiences with Isabella Garcia are as seamless and enjoyable as possible.
Should you wish to share any further details or discuss your concerns in more depth, please feel free to reach out to me directly.
Wishing you a wonderful remainder of your day.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply12 Aug 2025, 10:35
Official
Dear Natasha,
I trust this email finds you well and that your day has been unfolding beautifully.
Thank you sincerely for taking the time to share your concerns with us. Your feedback is truly valued, as it enables us to continuously refine and improve the service we provide to our cherished clients.
We made several attempts to reach you telephonically earlier today in order to discuss your concerns directly; however, we were unable to get through. As such, I have sent a follow-up email to ensure you receive all the necessary information.
I am truly sorry to hear that you feel there has been a lack of communication regarding the progress of your order and that a debit attempt was made before you received your product.
Please allow me to clarify: at Isabella Garcia, products are delivered within 10–14 working days from the first successful deduction on a client’s account.
This process ensures we have all the necessary details and serves as a safeguard for the deposit towards the outstanding balance.
If the deduction attempt occurred before you received your order, it would have been in line with this process and not an indication that we had disregarded your delivery.
That said, I completely understand how frustrating it must have been to feel you were left without updates. This is certainly not the standard of communication we strive for, and I will personally ensure that we keep you informed every step of the way moving forward.
Additionally, I have requested the recording of your sales agreement and will review it thoroughly. I will share any relevant feedback with you as soon as my review is complete.
Please accept our sincere apologies for any inconvenience caused. We remain committed to ensuring your future experiences with Isabella Garcia are as seamless and enjoyable as possible.
Should you wish to share any further details or discuss your concerns in more depth, please feel free to reach out to me directly.
Wishing you a wonderful remainder of your day.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this email finds you well and that your day has been unfolding beautifully.
Thank you sincerely for taking the time to share your concerns with us. Your feedback is truly valued, as it enables us to continuously refine and improve the service we provide to our cherished clients.
We made several attempts to reach you telephonically earlier today in order to discuss your concerns directly; however, we were unable to get through. As such, I have sent a follow-up email to ensure you receive all the necessary information.
I am truly sorry to hear that you feel there has been a lack of communication regarding the progress of your order and that a debit attempt was made before you received your product.
Please allow me to clarify: at Isabella Garcia, products are delivered within 10–14 working days from the first successful deduction on a client’s account.
This process ensures we have all the necessary details and serves as a safeguard for the deposit towards the outstanding balance.
If the deduction attempt occurred before you received your order, it would have been in line with this process and not an indication that we had disregarded your delivery.
That said, I completely understand how frustrating it must have been to feel you were left without updates. This is certainly not the standard of communication we strive for, and I will personally ensure that we keep you informed every step of the way moving forward.
Additionally, I have requested the recording of your sales agreement and will review it thoroughly. I will share any relevant feedback with you as soon as my review is complete.
Please accept our sincere apologies for any inconvenience caused. We remain committed to ensuring your future experiences with Isabella Garcia are as seamless and enjoyable as possible.
Should you wish to share any further details or discuss your concerns in more depth, please feel free to reach out to me directly.
Wishing you a wonderful remainder of your day.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za