Debit order before goods received. Bad attitude from call centre

I am very frustrated with Isabella Garcia. I ordered a special in January 2020 and a consultant phoned me on 06 February 2020 to confirm the order. After 2 weeks I have not received anything and phoned the call centre to find out what the problem is. Eventually after wasting my time phoning 3 times they managed to find my order. Which was not even processed. The then processed the order and it was despatched on 25 February. The 1st payment of this package was however included in my debitorder deducted from my account on 25 February. I therefore have to pay first for something I did not even receive on the date of payment. I cannot be liable for payment of something that I have not even received. When phoning the contact centre and speaking to Wilme I was told that in majority cases Isabella Garcia deducts the monies first and then despatch the parcel. I asked her to please indicate to me where these terms are displayed on their website or in the order I placed as this was never communicated to me. She then blamed the error in the order for the reason I had to pay first before even receiving anything. BUT the error on the order was due to Isabella Garcia and I cannot see how that's a sufficient reason for me to be negatively affected as this was not in my budget. After I told her this she had the audacity to mention that I do not even pay the full amount. I chose the 3 instalment option given to me by Isabella Garcia and find it unacceptable that she thinks this can be used for an excuse for Isabella Garcia to just deduct amounts when it suits them. I cannot see how this can be held against me or used as an excuse for me not being able to speak my mind on payment of something that I have not received. I am very disappointed in Isabella Garcia after the treatment received from this person and the fact that they just do not take any responsibility. This was the first time in my many years as Isabella Garcia customer that I have heard of terms that on specials that I have to pay first before despatching the goods. She then told me she would send me the terms where this was communicated to me and phone me back. It has been a day since and I have received no feedback. I am at this stage so unsatisfied that I do not want to ever order from Isabella Garcia again.