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<p>In November 2016, the IG consultant called me and explained about this deal they have with a starter pack of facial products that came with a gift of two perfumes. Now when I spoke to this consultant, I explained to her that I have sensitive skin that cannot use products that are scented or with colouring. She assured me that all the IG products are hypoallergenic. The deal was that I'd pay R149 for four months for these products and based on that, I agreed. I recieved my products early January 2017 and to my surpirse the products were scented, so I decided to give them one try as I was assured that they were hypoallergenic and I figured my its a natural scent. After just one application, my face reacted so badly I was afraid to even leave the house. When I called IG, they then had a different story of that some of the products are lightly scented and I should maybe try avoiding the scented ones of which I thought it was ridiculous! I did not purchase the product with the intention of using some products and leaving others out. I then asked for a refund, I was then told I would get a call from their accounts department. A couple of days later when I got the call, the consultant told me I was not going to get my refund because I had started using the GIFT that came with the products because the GIFT is worth R1200. Now how is it my fault that they were incompitent and gave me products that I specifically mentioned that I cannot use? And what is the meaning of a GIFT? Why must I now be charged for a GIFT just because Isabella Garcia staff is incompitent? Its actually **************** that I am being charged for something I cannot even use? Something very faulty by the way this company operates!</p>