LR
Lee-Ann Rossouw
1 reviews | Active since Jul 2011
12 Feb 2026, 14:36
Dawn Wing
Please stop using Dawn Wing for deliveries. They are inefficient at their job and it's frustrating having to deal with the company who delivers packages but cannot use a map to identify which area their drivers should be delivering to. I don't mind waiting but when its because the company can't find me and when they do the driver can't deliver because the location is outside his service area then it starts getting annoying. I had the same issue the last time I bought from IG and in the year since then, nothing about Dawn Wing has improved.
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Isabella Garcia's replyOfficial
12 Feb 2026, 18:02Dear Lee-Ann,
Thank you for your message and for sharing your experience. I sincerely apologise for the frustration caused by the repeated delivery issues. I completely understand how disappointing this must be, and it is not the seamless experience we aim to provide.
Your feedback has been escalated to the courier’s management team for urgent attention. I am personally following up to ensure your current parcel is prioritised and delivered successfully.
Your patience and loyalty to IG are greatly valued, and I will remain in close contact until this matter is fully resolved.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your message and for sharing your experience. I sincerely apologise for the frustration caused by the repeated delivery issues. I completely understand how disappointing this must be, and it is not the seamless experience we aim to provide.
Your feedback has been escalated to the courier’s management team for urgent attention. I am personally following up to ensure your current parcel is prioritised and delivered successfully.
Your patience and loyalty to IG are greatly valued, and I will remain in close contact until this matter is fully resolved.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply12 Feb 2026, 18:02
Official
Dear Lee-Ann,
Thank you for your message and for sharing your experience. I sincerely apologise for the frustration caused by the repeated delivery issues. I completely understand how disappointing this must be, and it is not the seamless experience we aim to provide.
Your feedback has been escalated to the courier’s management team for urgent attention. I am personally following up to ensure your current parcel is prioritised and delivered successfully.
Your patience and loyalty to IG are greatly valued, and I will remain in close contact until this matter is fully resolved.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your message and for sharing your experience. I sincerely apologise for the frustration caused by the repeated delivery issues. I completely understand how disappointing this must be, and it is not the seamless experience we aim to provide.
Your feedback has been escalated to the courier’s management team for urgent attention. I am personally following up to ensure your current parcel is prioritised and delivered successfully.
Your patience and loyalty to IG are greatly valued, and I will remain in close contact until this matter is fully resolved.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za