TM
Tebogo M
1 reviews | Active since Apr 2021
16 Feb 2026, 14:28
Damage to skin
Im here to report damage to skin. Ever since I started using the product my skin has reacted to a point of where it is now. I can't even go o outside with this outbreak in my skinðŸ˜ðŸ˜ I tried calling couple of times with no response. The 2nd debit order went through but haven't received my package. I can't even cancel their number just rings with no response
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Replies (1)
Isabella Garcia's replyOfficial
16 Feb 2026, 19:35Dear Tebogo,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please rest assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue to follow up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please rest assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue to follow up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply16 Feb 2026, 19:35
Official
Dear Tebogo,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please rest assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue to follow up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please rest assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue to follow up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za