SL
Sinawo L

1 reviews | Active since Apr 2024

25 Jun 2024, 19:39

*****

I’m am extremely livid as a mother of two children who is currently unemployed finding myself having to lay a formal complaint after I had informed 2 of Isabella Garcia consultants that im not interested in taking up any of their products but will continue paying the ones I have left, yet there were two attempts to deliver products at my previous work address after I clearly stated im not interested in as I’m experiencing financial constraints and will communicate should my circumstances change, if that wasn’t enough they went and debited from my kids school fees for products I’m not in possession of, I WANT MY REFUND NOW AS I DID NOT AGREE TO THIS ARRANGEMENT and shouldn’t be inconvenienced because someone didn’t do their job correctly.

S.Lunda

0
Replies (1)
Isabella Garcia
Isabella Garcia's reply26 Jun 2024, 08:41
Official
Dear  Sinawo,

I trust this message finds you well.  I wish to extend my sincere gratitude for affording me the opportunity to assist you today, a privilege I hold in high regard. Our conversation earlier was truly enjoyable, and on behalf of Isabella Garcia, I would like to convey our deepest apologies for any inconvenience you may have experienced. Our commitment to delivering exceptional client service is unwavering, and I have taken the necessary steps to address the matters we discussed during our telephone conversation this morning.

We wish you nothing but the utmost success in your skincare journey moving forward, and I hope you have a splendid week further.

Warmest Regards, 
Andri OlivierClient Care Assistant ManagerIsabella Garcia International (Pty) Ltd
 www.isabellagarcia.co.za