Customer support is abysmal

Put in some orders to get some items for my girlfriend (10 & 17 June 2026), using some vouchers I’d received, paid for shipping & topped up some extra money to cover the shortfall the value of the vouchers had been used up. After 2 weeks (3 July 2026) of no feedback I contacted them to find out what was happening with the order as the website simply stated “processing”. They advised that I couldn’t use more than one voucher at a time (even though their website had a guide advising that it was possible) & they advised that they’d have to cancel my orders & refund me. I’ve called them multiple times (at least once a week), since then to follow up on the processing of the refund, until 21 August 2026. Luckily enough I had paid using my credit card, for the orders. As a result I was able to log a case of ***** with my bank & the police, and have the charges reversed.

I see other people saying that they’ve received orders & are happy with them, but word of advice: if you choose to take the risk of purchasing from Isabella Garcia, use your credit card. It will make it much easier to dispute & reverse the charges, if you run into similar issues, as myself.