LM
Lydia M

1 reviews | Active since Jun 2021

14 Jun 2021, 16:56

Customer Service 101 great

Today I spoke to Anelisa Ngewu... I wanted to cancel my account with Isabella. However she was so great in informing and guiding me on how we can make it better to continue with the products and considered my fanancial constraint. I still told her that I won't afford the products anymore and at the end of the day. She managed to create a reasonable package that will be beneficial to me and my budget.

Her patience with me was outstanding. I just want to compliment her and say Isabella García has a great an employee. Her sense of respect when she was addressing me, made me to accept the offer.

I am very pleased on the manner she dealt with my challenge. Outstanding customer service.

Anelisa can sell ice to Eskimos I tell you. Thank you dear.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply15 Jun 2021, 14:18
Official
Good day Lydia, I hope you are well today.  Thank you for taking the time to write us this lovely review.

We are elated to hear that Anelisa has assisted you with the care and flair that embodies the Isabella Garcia family. At Isabella Garcia we believe in great people and the impression that Anelisa left on you is a great testament to that.

We will be sure to share this complement with her and her management team.

We take pride in providing you with quality products and excellent services.

We look forward to many more great interactions with you. We wish you a wonderful week.

Warm Regards,

Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za