1 reviews | Active since May 2019
Customer ripof and manipulation
I wouldn’t be rating anything from you day light ******s. I received a call in December 2018 selling me a package of 2 perfumes for R400 and something rand I told them I’m a student and won’t be able to pay that amount of money. The lady suggested the student package which she said I would be SAVING VERY BIG IN THIS DEAL. I told her still I am student she persuaded me that I would be Saving and that all students are saving on this deal. The deal was that I will receive a 6 month package that I will have for 6 months at R190. She even said imagine not having to spend more for facial products every month and only spending R190. I received the package of a 200ml face wash and toner plus 3 facial creams which are 20ml in January 2019. I started using the face wash and toner which was twice a day. End Feb I emailed and asked about my second delivery which I was told that, it was a month off delivery which is suppose to last me for 6 months and the payment will be for 6 months as well. If I knew I wouldn’t have taken the offer as it’s a ripoff because I told the sales person I am a student and where am I saving now. When they deducting money in my account for things I do not have and still have to buy myself other staff for my face. I called them and told them the lady said there is nothing they can do I discontinued the facial creams long before the face washes finished. She said my 2 months of cancellation was over and I cannot cancel but continue with payment where I’m I gonna get that money. Every month they deduct my school fee money how fair is this? They cannot take opened items how was I to know that I should not open them if I knew they were meant to last me for 6 months??
I trust that you well this morning.
Please accept my sincere apologies for the misunderstanding regarding the sales call that was made to you on 2018/12/13. I have requested and listened to the sales call in order to confirm what was mentioned and agreed by you.
Kindly be advised that I have tried contacting you on your cellphone number but to no avail unfortunately, however I will try again later.
Alternatively, you may send an email to *** with a suitable time for me to contact you.
I look forward to hearing from you in order to resolve your complaint as swiftly as possible.
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za
I trust that you well this morning.
Please accept my sincere apologies for the misunderstanding regarding the sales call that was made to you on 2018/12/13. I have requested and listened to the sales call in order to confirm what was mentioned and agreed by you.
Kindly be advised that I have tried contacting you on your cellphone number but to no avail unfortunately, however I will try again later.
Alternatively, you may send an email to *** with a suitable time for me to contact you.
I look forward to hearing from you in order to resolve your complaint as swiftly as possible.
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za
