TB
Tiffany B
1 reviews | Active since Jul 2024
18 Jul 2024, 10:17
Customer Dis-service
Their feedback and communication leave a lot to be desired. I feel the automated response of 'Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback. Please rest assured that we are investigating this query and will revert to you as soon as possible.' are empty words. It easy to say the right thing, it is whether the action behind the right thing that actually makes the difference. I have yet to see that. I am not holding my breath.
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Replies (1)
Isabella Garcia's replyOfficial
18 Jul 2024, 12:07Dear Tiffany,
I enjoyed speaking to you and on behalf of Isabella Garcia, it was such an honor and privilege for me to have assisted you today, and I promise this is not an automated response.
I want to sincerely express our deepest regret for the inconvenience caused by the miscommunication.
Please note that we have taken steps to rectify the situation and it will be dealt with internally.
At Isabella Garcia, we believe in the importance of customer service and strive to meet all your needs and exceed your expectations. It's not just an obligation but a genuine pleasure for our team to serve you.
Please note that we have taken steps to rectify the situation and it will be dealt with internally.
At Isabella Garcia, we believe in the importance of customer service and strive to meet all your needs and exceed your expectations. It's not just an obligation but a genuine pleasure for our team to serve you.
We value your loyalty and are looking forward to a lovely beauty journey together for years to come.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply18 Jul 2024, 12:07
Official
Dear Tiffany,
I enjoyed speaking to you and on behalf of Isabella Garcia, it was such an honor and privilege for me to have assisted you today, and I promise this is not an automated response.
I want to sincerely express our deepest regret for the inconvenience caused by the miscommunication.
Please note that we have taken steps to rectify the situation and it will be dealt with internally.
At Isabella Garcia, we believe in the importance of customer service and strive to meet all your needs and exceed your expectations. It's not just an obligation but a genuine pleasure for our team to serve you.
Please note that we have taken steps to rectify the situation and it will be dealt with internally.
At Isabella Garcia, we believe in the importance of customer service and strive to meet all your needs and exceed your expectations. It's not just an obligation but a genuine pleasure for our team to serve you.
We value your loyalty and are looking forward to a lovely beauty journey together for years to come.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za