CRACK' IN CARE...

<p>As an establishment that specialize in beauty and care, you have recently demonstrated a giant crack (more like a canyon with the Bermuda Triangle lodged in the middle) in your customer service and call center department...</p> <p>In APRIL I've called to update my address, cell phone number and to find out when my current subscription will be 'paid up', which was at the end of the month... All was fine and dandy and I could tick a 'to-do' from my list smiling. Well... I shouldn't have... Since then I've been debited every month inspite of numerous emails explaining that I don't want to continue with my skin care subscription and expressed in writing and via another call to your call center that I would rather be interested in your make-up range. EVERYTIME I"VE REQUESTED A STATEMENT OF ACCOUNT AND SINCE THEN I HAVE NEVER RECEIVED IT.</p> <p> </p> <p>Well... imagine my surprise when the DEBIT ORDERED WHERE DEDUCTED AGAIN and I'v received 2 emails this week asking why I have not accepted my 'Isabella' delivery at my previous place of work? They have called me on my previous work number and nobody answered ... </p> <p>Please, I've always valued receiving parcels packed with care filled with luxurious products to treat and pamper oneself without guilt, and would like to continue to do so ... But in all honesty, fixed the cracks in your admin / care dept and let communication be crowned queen! When a client / customer / patron etc. calls to update information / request change of order etc don't take their money for products that they do not want nor need at the moment. </p> <p>Regards</p> <p> </p>