HS
Hettie S
1 reviews | Active since Nov 2021
26 Sept 2022, 14:53
CONSULTANT BEHAVIOUR
Although I am very satisfied with the products, I am not pleased with the consultants and the manner in which they address clients. They mostly call during working hours without asking if it a convenient time. The are obviously well trained in selling their products, but I hate it when people want to ambush me into buying something which I CANNOT afford. It takes a lot of will power to stay calm and not become rude (I realise they are all just doing their jobs), but I would be much more impressed if they could accept a simple NO THANK YOU!!
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Replies (1)
Isabella Garcia's replyOfficial
28 Sept 2022, 09:00Dear Hettie,
I hope you are having a lovely day!
Thank you for contacting the Client Care Department.
Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.
As a testament to our commitment to strive for perfection, we have taken steps to rectify the situation and it will be dealt with internally.
We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service.
I have requested our Sales companies to remove your details from the call list and you are more than welcome to contact us when you wish to place an order.
Once again, I sincerely apologise, and if there is anything further I can assist you with, please let me know and I will be happy to help!
You are welcome to contact me should you require further assistance.
Wishing you a wonderful day.
Warm regards,
Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for contacting the Client Care Department.
Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.
As a testament to our commitment to strive for perfection, we have taken steps to rectify the situation and it will be dealt with internally.
We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service.
I have requested our Sales companies to remove your details from the call list and you are more than welcome to contact us when you wish to place an order.
Once again, I sincerely apologise, and if there is anything further I can assist you with, please let me know and I will be happy to help!
You are welcome to contact me should you require further assistance.
Wishing you a wonderful day.
Warm regards,
Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply28 Sept 2022, 09:00
Official
Dear Hettie,
I hope you are having a lovely day!
Thank you for contacting the Client Care Department.
Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.
As a testament to our commitment to strive for perfection, we have taken steps to rectify the situation and it will be dealt with internally.
We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service.
I have requested our Sales companies to remove your details from the call list and you are more than welcome to contact us when you wish to place an order.
Once again, I sincerely apologise, and if there is anything further I can assist you with, please let me know and I will be happy to help!
You are welcome to contact me should you require further assistance.
Wishing you a wonderful day.
Warm regards,
Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for contacting the Client Care Department.
Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.
As a testament to our commitment to strive for perfection, we have taken steps to rectify the situation and it will be dealt with internally.
We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service.
I have requested our Sales companies to remove your details from the call list and you are more than welcome to contact us when you wish to place an order.
Once again, I sincerely apologise, and if there is anything further I can assist you with, please let me know and I will be happy to help!
You are welcome to contact me should you require further assistance.
Wishing you a wonderful day.
Warm regards,
Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za